bluezone Energie Branche
Image source: blue-zone GmbH

The service app for the optimization of the technical customer service in the energy industry

The technical service benefits in particular from the polumana® service-app to record real-time fault reports, integrate them into maintenance and repair planning, and quickly and easily take the necessary steps to eliminate faults or maintain service using checklists to do efficiently. All predefined maintenance steps are clearly displayed in the app and can be documented accordingly. In addition to this, photo or video recordings can be added, working hours can be documented and, if necessary, a signature can also be obtained from the customer.

If all these tasks usually required a notebook and specially designed programs, the polumana® service-app can be done with a tablet. It is no longer necessary to switch from one application to another, since all steps involved in maintenance and fault messages are integrated in one app. This leads to faster processing of orders, more efficiency and more satisfied customers.


  • Record meter readings
  • Scheduling of fault messages in a day trip
  • Cyclical maintenance orders in the overview
  • Route planning
  • Visit reports
  • Technical master data
  • Installation locations
  • Geodata
  • Offline capability
  • Repair manuals
  • Videos (installation, safety, repair instructions)
  • Document history
  • Spare parts and consumables
  • Extensive digital spare parts catalog
  • Dimensions
  • Data Sheets
  • Consultation
  • Order function (with signature)
  • Statistics and data analysis

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View of the customers in sales and service in one app

Pharmacy and Medical Technology

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