Improve the scheduling of your field force teams with polumana® dispatch
For dispatchers we offer precise resource planning for maintenance orders and repair services with highly efficient coordination of repair and service teams. Our polumana® dispatch solution provides what you need for a more cost-efficient scheduling of your field service teams. The module provides service staff with a detailed overview of available technicians as well as incoming maintenance orders. The office staff can easily merge these two lists at any time in order to allocate tasks in a customer- and success-oriented manner.
Finding the best "matching" of order, service and technician
The technician overview in the dispatcher app provides the basis for profitable fulfillment of customer orders. For this purpose, the office staff can record and filter the available HR capacities according to technical or regional criteria such as qualification, availability and deployment area. Precise deployment planning increases the workload of the teams and reduces travel times. As a result, repair requests are answered quickly, and regular maintenance measures are performed in a cost-optimized manner. As a counterpart to the technician overview, an order overview with depth of field is available: This gives the office staff an overview of all performance, quality and deadline specifications and enables them to plan professionally. Competence profiles of service employees and work requirements can be precisely coordinated so that the most suitable technician receives the order and can ensure a high level of customer satisfaction. The polumana® dispatch app makes dispatching particularly easy with its own overview.
The whole picture: appointments, resources and planning
Personnel resources and pending tasks can be dragged directly into a common dispatch overview with one touch (drag & drop). Among other things, planning boards with a layered representation of field service capacities are used for visualization. Time windows are assigned to them, into which orders for individual technicians or teams (“jobs”) can be inserted. With its fully automatic optimization, the dispatch tool helps to increase work productivity and to coordinate assignments more effectively from a geographical point of view. The basis for this is the split view, which breaks down employees and their tasks regionally in a geo-overview.
With the seamless connection to the polumana® service app, polumana® dispatch can be expanded to a comprehensive field service control with success control. At the same time, the addition of order functionality enables the company to increase its sales and revenue potential by ordering additional materials, such as consumables, along with maintenance or troubleshooting.
The diversity of the polumana® dispatch app also facilitates the dispatcher’s work in special cases. For example:
- Higher performance, i.e. faster processing
- New compressed weekly view with option to switch to detailed view of daily orders
- Quick functions, e.g. move appointment to another day (drag & drop)
- More intuitive navigation
- Detailed view of special requirements for maintenance orders
- Clear mapping of the assignment of two service technicians to one order – (consideration of criteria according to qualification of personnel or time requirements)
- Scheduling and mapping of breaks between orders (manual shifting of breaks possible by simple drag & drop)
- Comparison and adjustment of scheduled travel times with real-time navigation