Chemistry

Reagenzgläser Chemistry

Chemistry - Sales General

Also, in the chemical industry, the manufactured products (e.g. paints, solvents, detergents, etc.) are sold through the retail trade. In order to present the products vividly no bags with samples are required. The order can be made promptly after a consultation. Risks, application and protection notices are available with the product, and the retailer can accurately assess if the product fits within its range. Training and explanatory videos are just as easy to reach as the ingredients. Even with the latest product range. Thus, taking along chemical products is a thing of the past. The delivery takes place in compliance with the prescribed safety aspects. The sales representative does not have to worry about it anymore.

Special Features:

  • Product catalog
  • Information material
  • Safety instructions / warnings
  • Product training
  • Orders
  • Discounts
  • Prices
  • Delivery conditions

Chemistry - Service General

The technical service benefits in particular from the polumana® service app to capture real-time failure reports, integrate them into maintenance and repair planning, and quickly take the necessary steps to troubleshoot or maintain using checklists and to do it efficiently. All predefined maintenance steps are clearly displayed in the app and can be documented accordingly. In addition to this, photo or video recordings can be added, working hours can be documented and, if necessary, a signature can also be obtained from the customer.

If all these tasks usually required a notebook and specially designed programs, the polumana® service app can be used on a tablet. It is no longer necessary to switch from one application to another, since all steps involved in maintenance and failure messages are integrated in one app. This leads to faster processing of orders, more efficiency and more satisfied customers.

Special Features:

  • Record counter readings
  • Scheduling of fault messages in day trip
  • Cyclical maintenance orders in the overview
  • Route Planning
  • Visit reports
  • Technical master data
  • Installation locations
  • Spatial Data
  • Offline capability
  • Repair manuals
  • Videos (installation, safety, repair instructions)
  • Document history
  • Spare parts and consumables
  • Extensive digital spare parts catalog
  • Dimensions
  • Data Sheets
  • Consultation
  • Order function (with signature)
  • Statistics and data analysis

Chemistry Service – The example of DR. SCHNELL

As a manufacturer of cleaning agents, DR. SCHNELL also offers the calibration and maintenance of dosing systems for industrial cleaning machines, washing machines and floor cleaners. In order to make the added value of its services more accessible to the customer, the complete documentation of the maintenance work is particularly important. Here, DR. SCHNELL uses the polumana® service app so that maintenance routines are completely documented in visit reports. These can be supplemented with own comments and pictures. The customer data contains important information such as data about the last maintenance order, breakdown, object location and much more. If required, the service technician also completes an order to procure required consumables or spare parts for the customer. Within the customer overview, the service technician will find additional tasks that have to be done for him. For example, he may conduct a customer survey or provide updated warnings about the products to the customer e.g. forward via e-mail.

For the chemical industry it is of particular importance to be able to call up the manifold information on the chemical compositions of the products on Touch. Also, in facilities for producing chemicals (e.g., detergents, cosmetics), maintenance checklists and safety notices are important and should always be up to date. Centralized control of this information ensures seamless distribution to all field staff or technical service.

Special Features:

  • Product / Spare Parts Catalog
  • Information material
  • Safety instructions / warnings
  • Product training
  • orders
  • Discounts
  • Prices
  • Delivery conditions
  • failure message
  • Checklists
  • Composition of the products
  • hazard classes
  • Certifications (DIN, ISO)