Can a single app obtain the data for the field service from several IT systems?

source: blue-zone AG

With the increasing digital demands on medium-sized companies, their IT system landscape is also growing continuously. The decision is ultimately made to choose the solution that best meets the individual needs. The most diverse and complex IT systems (e.g. ERP, CRM, CMS, PIM) from a wide range of manufacturers are used side by side, gradually creating an increasingly heterogeneous IT landscape. Even if companies choose IT systems from a single source, they are still self-sufficient in use. 

Under these conditions, the use of an app as a window into the company is always limited to the system or data that makes the data accessible to service technicians on the move. How would that look in practice? Employees would have to switch from one app to the next for various tasks within the customer-oriented service process. However, this way of working does not reflect reality. 

Nevertheless, there is a way to integrate a single app solution that addresses all service processes of the field service employees in technical service. Even when data from different systems is bundled, the polumana® Service App combines all relevant tasks of a field service employee within a single solution. It synchronizes the necessary information from the respective ERP, CRM, CMS (content management system) or PIM (product information system) on a cloud basis and replicates it on the mobile devices of the service technicians. This results in an exorbitant time saving as well as a complete documentation of maintenance orders, fault messages or visit reports.

In order to bundle all necessary data into a single app for the customer-friendly and efficient work of a field service management employee, an intelligent mobile app is sufficient. Learn more about the advantages of an offline-capable mobile app solution. Please contact us.