Disposition management for technical service

Does your company have a large service team that needs to be assigned to incoming service and maintenance cases on an ongoing basis? With large teams, assigning service technicians to match their skills, available hours and proximity to the site is an ongoing challenge. Dispatch management staff must decide how to efficiently allocate available staff to open service requests. To enable “controlled” automation and relief of the dispatch management team, there is a mobile field service app from blue-zone AG. This unfolds the full scope of performance on tablets and notebooks and can take over the scheduling of the field service to the open service requests with a tap of a finger. In this entertaining video you can see how easy it is:

Youtube Video Disposition Management for Technical Service

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